The realisation of the benefits is entirely dependent on the sensitive implementation of change. This is best achieved by bringing together domain knowledge, close partnerships and an ethos of quality.

Skills

Tools

• Change Management
• Project Management
• Train the Trainer and Direct Training
• Technical and Product Documentation
• Installation and Configuration
• Live and Production Support
• Product Lifecycle Management

• Automated Installers (WIX, Installshield)
• Web delivery of demonstrations and training
• Technical authoring of Help, User Guides and QRG’s
• Translation Services for international deployments
• Axosoft OnTime Incident Management System
• Collaborative Project Tools (e.g. Basecamp)